My Skills: Enhancing the Customer Journey


  • eCommerce

    Over 10 years of eCommerce experience.

    Accountable for businesses as small as $100M and as large as +$1B, at start ups as well as Fortune 500 retailers.

    Excels in building Merchandising standards focused on increasing conversion.

  • Site Strategy

    Data-driven leader of UX strategy, focused on improving site performance, user flow, and the customer journey.

    Partners with Product and Engineering to enhance functionality, streamline search and navigation, across proprietary systems and eCommerce platforms.

  • Leadership & Development

    Delivers clarity, calmness and certainty within highly fluid situations, while cultivating creativity and innovation.

    Experience in leading teams through times of complex market dynamics and change.

    Received award at Gap, Inc for excellence in recruiting and retaining key talent.

  • Category Management

    Leads strategic direction, assortment architecture, investment and financial planning, and cross-functional leadership.

    Owns project management, assortment development, product development, trend, competitive landscape and sales data analysis.

  • Marketing

    Cross-functional thought partner, collaborator, and advocate of blue-sky thinking.

    Adept at site content planning and creative direction for a seamless customer experience.

    Collaborates closely with SEO, SEM and Growth teams to increase visits.

  • Merchandise Planning

    Oversees strategic promotions, demand forecasting & planning, and replenishment.

    Optimizes profitability through testing price elasticity models and analytics.

Systems/Platform Experience

Systems/Platform Experience

Adobe Analytics
Asana
Bazaarvoice
Bloomreach Canva
Contentsquare
FullStory Google Analytics
Google Workspace
Jira
Microsoft 365 Podbean
Salesforce Commerce Cloud
SAP Hybris
Shopify
Squarespace
Stylitics